How to ask for deletion
You can ask us to delete your WashPlus account and personal data at any time, in any of these ways:
- By email: write to support@essixx.com with the subject "Delete my WashPlus account" and your registered mobile number.
- By WhatsApp: send "Delete my WashPlus account" to +91 81690 87601 from your registered mobile number.
- In the app: open WashPlus → Profile → Help and support, and ask to delete your account.
To protect your account, we may ask you to confirm the request from your registered number. We delete your account within 30 days and confirm when it is done. Open orders should be finished or cancelled first.
What is deleted
- Your account: name and mobile number, and your sign-in.
- Your saved addresses and location.
- Notification settings and app preferences.
- If you applied as a delivery partner: your application, Aadhaar number and Aadhaar photos, licence number and emergency contact, and your requests to laundries.
What is kept, and for how long
- Orders and bills: the laundries you ordered from, and we, keep these records as long as tax and accounting law requires (up to 8 years). They are not used to contact you or for marketing.
- Records we must keep to prevent fraud or to answer a legal request, for as long as the law requires.
Delivery staff of a laundry
If you log in as a delivery boy with a username from a laundry, that login belongs to the laundry. Ask the laundry owner to remove you (Ferron app → Profile → Delivery boys → Remove), or write to us and we will remove it.