This policy covers the WashPlus Android app and this website, run by Essixx ("we", "us"). It follows India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. By using WashPlus you agree to it.
Information we collect
When you use WashPlus as a customer
- Account: your name and mobile number. We verify the number with a one-time code (OTP) by SMS.
- Addresses and location: the pickup addresses you save, and your phone's location when you allow it. We use location to find laundries within reach of your pickup address and to show your address on the map. The app reads location only while you are using it, never in the background.
- Orders: the services and items you book, pickup day and slot, notes, the bill made for your order, and whether it is paid.
- Support: what you send us when you contact us.
When you apply as a delivery partner
- Your name, date of birth, address and area, vehicle, driving licence number, emergency contact, experience, your Aadhaar number and photos of your Aadhaar card. These are shared only with the laundries you apply to, so they can decide on your application.
When a laundry's own delivery staff use the app
- The username the laundry gave them, and the phone's location while the app is open on an order they are delivering. That position is shown to the customer of that order and to the laundry, and is not kept after delivery.
Collected automatically
- Basic technical information that our service providers need to run the app securely, such as app version, device type and diagnostic data.
We do not collect your contacts, photos (other than the Aadhaar photos you choose to upload), SMS messages or call logs. We do not show advertisements.
How we use it
- To create your account and sign you in.
- To find laundries near you and send your booking to the one you choose.
- To let the laundry and its delivery person pick up and deliver your order, call you and make your bill.
- To show your orders, bills and their progress, and to send you notifications about them.
- To process payments, prevent fraud and misuse, and meet legal requirements.
- To answer your questions and improve the app.
Who we share it with
- The partner laundry that takes your order, and its delivery person: your name, mobile number, pickup address and location, and order details. The laundry keeps your bill in its own records.
- Service providers who run parts of the service for us: Google Firebase (sign-in, database and server functions; data may be processed outside India), map and route services (to show maps and calculate routes from coordinates), and SMS providers for OTPs.
- Payment gateways, when you pay online. They handle your card, UPI or bank details under RBI rules; we never see or store them.
- Authorities, when the law requires it.
We do not sell your personal information.
How long we keep it
- Your account, addresses and settings: until you delete your account.
- Delivery partner applications and Aadhaar photos: until you withdraw the application or delete your account.
- Orders and bills: laundries and we keep these as long as tax and accounting law requires (up to 8 years), even after your account is deleted.
Security
Data is sent over encrypted connections (HTTPS) and stored with access controls, so each laundry sees only its own orders and you see only yours. No system is perfectly secure, but we work to protect your information and will tell you and the authorities about a breach as the law requires.
Your choices and rights
- Access and correction: see and edit your name and addresses in the app, or ask us.
- Deletion: ask us to delete your account and data; see Delete your account.
- Location and notifications: turn them off any time in your phone's settings. The app still works; you can type your address instead.
- Withdraw consent or raise a grievance by writing to us.
Children
WashPlus is for people aged 18 and over. Delivery partners must be at least 18. We do not knowingly collect data from children.
Changes
We may update this policy. We will change the date above and, for important changes, tell you in the app.
Contact and grievance officer
Grievance Officer, Essixx: support@essixx.com or call / WhatsApp +91 81690 87601 (Monday to Saturday, 10 AM to 7 PM IST). We acknowledge within 48 hours and resolve within 30 days.