These terms are an agreement between you and Essixx, which runs WashPlus. By creating an account or placing an order you accept them, along with our privacy policy, refund & cancellation policy and pickup & delivery policy.
1. What WashPlus does
WashPlus connects you with independent partner laundries near you. When you book, your order goes to a partner laundry, which picks up, cleans and delivers your clothes and bills you for its services. WashPlus provides the app, the booking and tracking, and support.
2. Your account
- You must be 18 or older and give a mobile number you own. Keep access to your phone safe; orders placed from your account are your responsibility.
- Give correct names, addresses and pickup details. We may suspend accounts used for fraud, abuse or fake orders.
3. Orders and prices
- Prices in the app are in INR and are estimates when you book. The final amount is on your bill, made after your clothes are counted or weighed, using the laundry's rates for each item and service.
- Pickup and delivery charges, express charges and GST, where they apply, are shown in the app and on the bill.
- The laundry may decline an order, or an item it cannot clean safely, and will tell you.
4. Payment
You can pay the laundry or its delivery person in cash or by UPI, or online in the app where offered. Online payments are processed by a payment gateway; you agree to its terms for that payment. Bills must be paid before or at delivery unless the laundry agrees otherwise.
5. Your clothes
- Empty pockets before pickup. We and the laundry are not responsible for cash, jewellery, documents or other valuables left in clothes.
- Tell the delivery person about delicate items, stains or special care. Some stains, colour bleeding, shrinkage or wear may not be avoidable even with proper care.
- Count your items at pickup and at delivery. The bill lists what was collected.
6. Damage or loss
Report a damaged or missing item within 48 hours of delivery, through the app or to us, with photos where possible. The laundry will re-clean, repair, or compensate. Compensation for an item is limited to 10 times the cleaning charge for that item on the bill, unless the law requires otherwise.
7. Cancellations and refunds
See the refund & cancellation policy.
8. Delivery partners
People who apply to deliver for a laundry deal with that laundry for their work and pay. Partner laundries are responsible for their staff and delivery persons.
9. Acceptable use
Do not misuse the app: no false orders, abuse of delivery persons or laundry staff, attempts to break into the service, or use against the law.
10. Liability
The services are provided by partner laundries. To the extent the law allows, our total liability for any claim about an order is limited to the amount you paid for that order. We are not liable for delays or failures caused by events outside our reasonable control.
11. Changes and ending
We may change the app, these terms or our fees, and will update the date above. You may stop using WashPlus and delete your account at any time.
12. Law and disputes
These terms are governed by the laws of India. Please contact us first so we can try to resolve any issue; disputes are subject to the courts of competent jurisdiction in India.
Contact
support@essixx.com or call / WhatsApp +91 81690 87601 (Monday to Saturday, 10 AM to 7 PM IST).