Cancelling an order
- Before pickup: cancel any time, free of charge. Open the order in the app and tap Cancel.
- After pickup: the order can no longer be cancelled in the app, because the laundry has your clothes. Call the laundry or contact us; if your clothes have not been cleaned yet they can be returned, and only the pickup and delivery charge, if any, is payable.
- By the laundry: if the laundry declines or cannot complete your order, you are told in the app and nothing is charged for services not done.
Refunds for online payments
- If an order you paid for online is cancelled before it is cleaned, or the laundry cannot complete it, you get a full refund of what was not delivered.
- If you were charged twice, or more than your bill, the extra amount is refunded.
- Refunds go back to the original payment method (card, UPI, net banking or wallet). They are started within 2 business days of approval and usually reach you within 5 to 7 business days, depending on your bank.
- Payments made in cash to the laundry are refunded by the laundry in cash or by UPI.
Not happy with the cleaning?
Tell us or the laundry within 48 hours of delivery. The laundry will re-clean the item free of charge. If it still is not right, or an item is damaged or missing, you are offered a refund for that item or compensation as set out in our terms.
How to ask for a refund
Write to support@essixx.com or WhatsApp +91 81690 87601 with your registered mobile number, the order or bill number, and what went wrong. We reply within 2 business days.